Frequently Asked
Questions

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We’re here to help with anything and everything.

Our Food

Pinchi D is a family run Australian small business. Our products are made right here in Newcastle, NSW.

Being an Australian small business, we love to support locals. We prepare our food in a human-grade kitchen in Newcastle. Our food safety matches the high standards of human food production. Unlike typical dog food companies that outsource their manufacturing, Pinchi D is produced in-house, which means we control every aspect of our production process. Our safety assurance program is designed to attest to the necessary standards that would apply if a human were to be the end consumer.

The best nutrition starts with fresh ingredients. We’re proud to support Australian businesses and 100% of the recipe contains Australian ingredients.

Click here to find out about our ingredients

We are very transparent about what goes into our food, all of our ingredients can be found on our packaging and on the product’s information page. None of our products contain any additives, fillers or preservatives.

All of our ingredients are human-grade and sourced ethically and sustainably in Australia. We’re all animal lovers here at team Pinchi D Pet Food. We believe that love and respect should extend well beyond our pets to all animals, including those we farm and fish. We live by the five freedom principles of animal welfare and we only partner with farmers and fishermen who follow these strict, world-leading standards, too. Our farmers are firmly rooted in Australian culture and share our values of sustainable food sovereignty. Sustainable agricultural practices are at the heart of farming in Australia.

Click here to find out more about our sustainable farming practices and ethics

Complete and balanced means that Pinchi D meets and exceeds all of the nutritional requirements your dog needs, from macronutrients (protein, fat and carbohydrates), to micronutrients (vitamins and minerals). Our recipes follow the AAFCO nutritional standards for All Life Stages. Our recipe is also cross checked with the FEDIAF (European Pet Food Industry Federation) standards.

The acronym AAFCO is widely used to market dog food in Australia and you may have wondered what it stands for. AAFCO is the American Association of Feed Control Officials, and they are the industry association for animal feed production in America. It’s a guideline established to help pet food labels adhere to minimum expectations of what the ingredients in their food should offer. The reason it might be on your Australian dog food is sadly because Australia has no such standards, so most brands in Australia follow them. Here at Pinchi D we understand that these standards are far from perfect and provide only the minimum nutritional guides for dogs. But we also understand that you want to make sure your dog is getting everything they need from their food. This is why we formulate our recipes to meet and safely exceed the nutritional values set out by AAFCO. We are able to obtain these requirements using only natural ingredients, without any boosters, fillers or artificial supplements.

Our original recipe contains 37% Carbohydrates and 8% Fibre. Our ingredients, which include carbohydrates, are low in GI and are included for their ultimate nutritional value.

Pinchi D is packed with Australian, human grade protein. Pinchi D contains 35% protein

Pinchi D contains a single animal protein which is suitable for dogs who need a hypoallergenic diet. Crocodile meat is a novel protein meaning most dogs have never been exposed to this protein before. Novel protein foods are helpful as many dogs have problems digesting their food. Food allergies or intolerances can present as stomach upsets (like vomiting or diarrhoea) but can also show up as skin problems (constant itching, hot spots, and even recurrent ear infections). By trying something ‘new’ we remove what may be causing issues plus your dog gets all the added health benefits of crocodile meat.

Click here to see the health benefits of crocodile meat

Absolutely. Pinchi D is formulated to be gentle on dogs with sensitive stomachs. Our carefully selected ingredients are easily digestible, and the use of a novel protein helps to minimise the risk of triggering any food-related intolerances or digestive upsets. The dehydrated format also retains all the natural nutrients without the harsh processing that can irritate sensitive stomachs.

Yes! Pinchi D’s use of crocodile meat is beneficial for dogs with specific health issues, such as kidney disease or irritable bowel syndrome. Crocodile meat is low in fat and has anti-inflammatory properties, which can help reduce stress on the kidneys and soothe digestive issues. However, for dogs with serious health conditions, we always recommend consulting with a vet before switching diets.

Pinchi D’s nutrient-dense formulation means you can feed your dog less while still ensuring they receive all the essential nutrients. This can be helpful for weight management, as overfeeding is one of the common causes of weight gain in dogs. Adjust the portion sizes according to your dog’s weight and activity level, and always consult your vet for specific weight management guidance.

Yes, Pinchi D can be an excellent option for an elimination diet due to its use of a novel protein that most dogs have not been exposed to before. If you suspect your dog has food allergies, you can use Pinchi D to test for reactions by eliminating other common proteins and ingredients from their diet. Consult with your vet to ensure you’re conducting the elimination diet correctly.

Pinchi D dehydrated dog food is crafted to combine the best of raw and fresh diets with the safe convenience of dry food. Using an innovative take on centuries-old meat preserving techniques, our dehydrators seal in the fresh nutrients of our raw ingredients, delivering food that provides the goodness found in raw diets with the convenience of a dry food without the use of artificial preservatives. A major benefit of our dehydrated recipe is the space it saves in your pantry. Our product doesn’t require cooking or refrigeration. A 1kg bag triples in volume when rehydrated. By using a food dehydrator, we are able to remove moisture from our ingredients. Not only is it 100% natural, but you also benefit from all the minerals and fibre of the whole ingredient. Unlike cooking and steaming, you don’t lose any of the nutritional content of the foods you are dehydrating.

Getting Started

When introducing Pinchi D into your dog’s diet for the first time, do so gradually over seven days. Pinchi D Dog food recipes are nutrient-dense, so you will find a little goes a long way. Please follow the feeding guide on the package and adjust accordingly as each pet is unique. In addition to food, always make sure fresh water is available.

Switching your dog’s regular food or diet abruptly can cause gastrointestinal upset which may lead to stomach pain, vomiting or unpleasant stools. To safely transition your dog to a new food, please follow the below method:

Days 1-2: 25% new food, 75% old food
Days 3-4: 50% new food, 50% old food
Days 5-6: 75% new food, 25% old food
Day 7+: 100% new food

You should feed your dog 1-2 times per day. Puppies require about twice the energy then an adult dog during the growth phase and should be fed 3 to 4 times per day. Our feeding guide on our packaging provides a recommended amount. Please note that this is a guide only and may change as each dog is unique. Pinchi D Dog food recipes are nutrient-dense, so you will find a little goes a long way.

We don’t add any preservatives to Pinchi D, which means our food has a limited shelf-life. Pinchi D will keep unopened for 6 months, opened for 3 months and hydrated for 2 days in the refrigerator.

Since Pinchi D is complete and balanced and exceeds all of the nutritional requirements your dog needs, from macronutrients (protein, fat and carbohydrates), to micronutrients (vitamins and minerals). You do not need to consult your vet before transitioning to Pinchi D. However if your dog has food allergies or has had dietary problems in the past, it’s always a good idea to talk to your vet before switching their diet.

Pinchi D uses only high quality, Australian, human grade ingredients and our kitchen facilities are designed to attest to the necessary standards that would apply if a human were to be the end consumer.

Just like us, some dogs don’t like change. If you’ve transitioned to Pinchi D and you’re still unsure, we do offer a taste guarantee.

Taste it, Love it, or we’ll replace it, guaranteed.

Click here to see our Return Policy

Feeding and Storage

Pinchi D Dog food recipes are nutrient-dense, so you will find that a little goes a long way. We recommend following the feeding guide on our packaging, which is tailored to your dog’s weight and activity level. Puppies and active dogs may require more, while older or less active dogs might need a bit less. Always monitor your dog’s weight and adjust portions as needed.

For adult dogs, we recommend feeding them once or twice a day, depending on your schedule and their needs. Puppies, on the other hand, should be fed 3 to 4 times per day due to their higher energy needs during the growth phase. Always ensure fresh water is available for your dog.

Yes! Pinchi D can be used as a standalone meal or mixed with your dog’s current food. Just remember that Pinchi D is nutrient-dense, so if you’re combining it with other foods, be mindful of portion sizes to avoid overfeeding.

Unopened bags of Pinchi D can be stored in a cool, dry place for up to 6 months. Once opened, keep the bag sealed and store it in a cool, dry area for up to 3 months. After rehydrating Pinchi D, it should be stored in the refrigerator and used within 2 days.

Pinchi D does not require refrigeration when dry, which makes it convenient for storage. However, once the food is rehydrated, it should be refrigerated and consumed within 2 days to maintain freshness.

If your dog doesn’t finish their meal, any remaining rehydrated Pinchi D should be covered and refrigerated immediately. Discard any uneaten rehydrated food after 2 days. Dry Pinchi D can be stored as per the usual instructions.

Subscriptions

Subscribing lets us know when your dog will be ready for more food, so we know how much to make and can send them fresher food. And for most people, it’s far more convenient. By subscribing you also save 10% off each order.

No, You have full control of the subscription.

Simply login into you account to pause, slow down or speed up your subscription, even change your delivery address while on holidays. 

Yes! At checkout, you can set your own frequency for receiving food and adjust easily as you go. You have control, you can just pause and unpause whenever you want more food.

Shipping and Payments

We always aim to have your order packed and ready to ship within 2-5 days from your ordering. Once your order has been shipped, you will receive a notification via email along with the tracking number; the courier will provide an estimated delivery time frame for your order.

*Please allow a few extra days for processing time during peak periods and sales.

Sure is! Pinchi D offers free Australia wide delivery.

You can checkout with AMEX, MasterCard, Visa, ApplePay, Google Pay, PayPal, or AfterPay.

Unfortunately, only one discount code per transaction.

You are what you eat right...? 😎 🐶 👑 

At Pinchi, quality is our middle name 💁‍♀️ We only source our ingredients from farmers we know, hand make each serving of Pinchi and pack every order with love 🥰 

If you’re after high-quality dog food, head to our website! 🔗 Link in our bio!
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#pinchiddogfood #pinchipups #pinchi #doglovers  #dogcreator #dogugc #dogcontentcreators #allnaturaldogfood #crocodilemeat #australiandogfood #humangradedogfood #discountcode #supportsmallbusiness #dogdiscountcode #dogobsessed #anythingformydog #dogmum #dogmom #dogmodel #dogsaustralia #furbaby #puppylove #cutedog #snagdog #sausagedog #newcastle #newcastlelocalbusiness #newcastlensw #sydneydoggies

You are what you eat right...? 😎 🐶 👑

At Pinchi, quality is our middle name 💁‍♀️ We only source our ingredients from farmers we know, hand make each serving of Pinchi and pack every order with love 🥰

If you’re after high-quality dog food, head to our website! 🔗 Link in our bio!
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#pinchiddogfood #pinchipups #pinchi #doglovers #dogcreator #dogugc #dogcontentcreators #allnaturaldogfood #crocodilemeat #australiandogfood #humangradedogfood #discountcode #supportsmallbusiness #dogdiscountcode #dogobsessed #anythingformydog #dogmum #dogmom #dogmodel #dogsaustralia #furbaby #puppylove #cutedog #snagdog #sausagedog #newcastle #newcastlelocalbusiness #newcastlensw #sydneydoggies
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What you see is what you get when it comes to our handmade Aussie dog food! 👀 🇦🇺 

No nasties here! Including:
🚫 Preservatives
🚫 Additives 
🚫 Colours or Flavours 
🚫 Fillers
Just our amazing all-natural ingredients 🌱 

Find out more about the Pinchi goodness today through the link in our bio! 
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#pinchiddogfood #pinchipups #pinchi #australianbusiness #australiansmallbusiness #shopsmallbusinesses #smallbusinessaustralia #supportsmallbusiness #newcastlensw #nswcentralcoast #dogloveraustralia #dogloversnsw #sydneydogs #newcastlepups #doglifestyle #dogblogger #instapups #dogpics #dogfluencer #happydoglife #instadoggy #influencerdog #healthydogtreats  #rawfood #rawpetfood #allnaturaldogfood #rawdogfood #crocodilemeat #australianmadedogfood #humangradedogfood

What you see is what you get when it comes to our handmade Aussie dog food! 👀 🇦🇺

No nasties here! Including:
🚫 Preservatives
🚫 Additives
🚫 Colours or Flavours
🚫 Fillers
Just our amazing all-natural ingredients 🌱

Find out more about the Pinchi goodness today through the link in our bio!
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#pinchiddogfood #pinchipups #pinchi #australianbusiness #australiansmallbusiness #shopsmallbusinesses #smallbusinessaustralia #supportsmallbusiness #newcastlensw #nswcentralcoast #dogloveraustralia #dogloversnsw #sydneydogs #newcastlepups #doglifestyle #dogblogger #instapups #dogpics #dogfluencer #happydoglife #instadoggy #influencerdog #healthydogtreats #rawfood #rawpetfood #allnaturaldogfood #rawdogfood #crocodilemeat #australianmadedogfood #humangradedogfood
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This is why we would NEVER feed our dogs ‘the cheap stuff’ ever again! ⬇️ 

1️⃣ - Many cheap dog foods contain fillers. Additional ingredients that often aren’t healthy for your dog. 

2️⃣ - They are highly processed - We know the effects on humans eating fast food’. The results are very similar for dogs as well; diabetes, obesity, tooth decay, etc

3️⃣ - Poor-quality fats and oils are often found in them. Saturated fats, manufactured oils, and disused animal fat can impact our dogs arteries, livers and hearts. 

When it came to our pups, we found a huge difference in our dog’s health when we switched from commercial, manufactured and cheap dog food to our own all-natural Australian handmade alternative. 🌱 🇦🇺

Find out more about Pinchi D Dog Food through the link in our bio 🐶
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#pinchiddogfood #pinchidpetfood #pinchipack2023 #pinchipack #pinchi2024 #doglovers #dogfood #cheapdogfood #healthyfogfood #aussiedogfood #australianmade #aussiedogs #pinchipups #expensivedogfood #homemadedogfood #handmadedogfood #customdoggood #hypoallergenicdogfood #crocodilemeat #dogvegetables #humangradedogfood #organicdogfood #rawdogfood #naturaldogfood #aussiesmallbusiness #smallbusinessaustralia

This is why we would NEVER feed our dogs ‘the cheap stuff’ ever again! ⬇️

1️⃣ - Many cheap dog foods contain fillers. Additional ingredients that often aren’t healthy for your dog.

2️⃣ - They are highly processed - We know the effects on humans eating fast food’. The results are very similar for dogs as well; diabetes, obesity, tooth decay, etc

3️⃣ - Poor-quality fats and oils are often found in them. Saturated fats, manufactured oils, and disused animal fat can impact our dogs arteries, livers and hearts.

When it came to our pups, we found a huge difference in our dog’s health when we switched from commercial, manufactured and cheap dog food to our own all-natural Australian handmade alternative. 🌱 🇦🇺

Find out more about Pinchi D Dog Food through the link in our bio 🐶
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#pinchiddogfood #pinchidpetfood #pinchipack2023 #pinchipack #pinchi2024 #doglovers #dogfood #cheapdogfood #healthyfogfood #aussiedogfood #australianmade #aussiedogs #pinchipups #expensivedogfood #homemadedogfood #handmadedogfood #customdoggood #hypoallergenicdogfood #crocodilemeat #dogvegetables #humangradedogfood #organicdogfood #rawdogfood #naturaldogfood #aussiesmallbusiness #smallbusinessaustralia
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When dinner time is your favourite time 🤤 🐶 😍 

@redsolarpup showing us how good dinner time can be with Pinchi D Dog Food 🤩 🙌 

What’s your pup’s favourite time of the day? Comment below 👇 
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#pinchiddogfood #pinchipups #pinchi #pinchiddogfood #pinchipups #pinchi #dogcreator #dogugc #dogcontentcreators #allnaturaldogfood #rawdogfoodsale #crocodilemeat #australiandogfood #humangradedogfood #discountcode #supportsmallbusiness #dogdiscountcode #pinchipack #brandambassador #dogambassador #dogfoodbrand #aussiedogfood #handmadedogfood #allnaturaldogfood #aussiebusiness #newcastlensw #newcastlebusiness #smallbusinessnsw #dogmum #dogmumlife #dogmom #petpawrent

When dinner time is your favourite time 🤤 🐶 😍

@redsolarpup showing us how good dinner time can be with Pinchi D Dog Food 🤩 🙌

What’s your pup’s favourite time of the day? Comment below 👇
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#pinchiddogfood #pinchipups #pinchi #pinchiddogfood #pinchipups #pinchi #dogcreator #dogugc #dogcontentcreators #allnaturaldogfood #rawdogfoodsale #crocodilemeat #australiandogfood #humangradedogfood #discountcode #supportsmallbusiness #dogdiscountcode #pinchipack #brandambassador #dogambassador #dogfoodbrand #aussiedogfood #handmadedogfood #allnaturaldogfood #aussiebusiness #newcastlensw #newcastlebusiness #smallbusinessnsw #dogmum #dogmumlife #dogmom #petpawrent
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In the spotlight 🤩

Pinchi nourishes pups by using all-natural, Aussie-sourced ingredients with no added nasties! 🌱 

Find out more about the Pinchi goodness through the link in our bio 
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#pinchiddogfood #pinchipups #pinchi #dogfood #rawdogfood #healthydogfood #homemadedogfood #naturaldogfood #dogfoodie #realdogfood  #grainfreedogfood #organicdogfood #bestdogfood #dogfooddelivery #dogfoodrecipe #humangradedogfood #healthydogisahappydog #healthydogsnacks #healthydogtreats  #rawfood #rawpetfood #allnaturaldogfood #rawdogfood #crocodilemeat #australianmadedogfood #humangradedogfood #australianmade #handmadeau #aussiedogs

In the spotlight 🤩

Pinchi nourishes pups by using all-natural, Aussie-sourced ingredients with no added nasties! 🌱

Find out more about the Pinchi goodness through the link in our bio
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#pinchiddogfood #pinchipups #pinchi #dogfood #rawdogfood #healthydogfood #homemadedogfood #naturaldogfood #dogfoodie #realdogfood #grainfreedogfood #organicdogfood #bestdogfood #dogfooddelivery #dogfoodrecipe #humangradedogfood #healthydogisahappydog #healthydogsnacks #healthydogtreats #rawfood #rawpetfood #allnaturaldogfood #rawdogfood #crocodilemeat #australianmadedogfood #humangradedogfood #australianmade #handmadeau #aussiedogs
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Give your pup the chance to have their own Super Bowl - filled with Pinchi D Dog Food of course!! 🏈 🐶 🤩 

Head to our website to find out more about the tasty goodness we make for your pup!! Link in our bio 
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#pinchiddogfood #pinchipups #pinchi #superbowl #2024 #dog #dogsofinstagram #dogs #instadog #doglover #dogoftheday #ilovemydog #doglovers #dogsofinsta #instadogs #cutedog #dogslife #happydog #rescuedogsofinstagram #dogsitting #cutedogs #dogmom #lovemydog #dogphotography #doggie #petfluencer #doggrooming #puppylove #happypups

Give your pup the chance to have their own Super Bowl - filled with Pinchi D Dog Food of course!! 🏈 🐶 🤩

Head to our website to find out more about the tasty goodness we make for your pup!! Link in our bio
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#pinchiddogfood #pinchipups #pinchi #superbowl #2024 #dog #dogsofinstagram #dogs #instadog #doglover #dogoftheday #ilovemydog #doglovers #dogsofinsta #instadogs #cutedog #dogslife #happydog #rescuedogsofinstagram #dogsitting #cutedogs #dogmom #lovemydog #dogphotography #doggie #petfluencer #doggrooming #puppylove #happypups
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Here’s what owning these dog breeds says about you PART 2! 🐶

Like and comment for a part 3 ⤵️
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#pinchiddogfood #pinchipups #pinchi #aussiedogs #aussiedogsrule #aussiedogsrock #aussiedogsofinstagram #aussiedogsofinsta #pupsofinstagram #dogsofinstagram #dogsofaustralia #dogsofinsta #puppersofinstagram #aussiepuppies #australiandogs #dogsmiling #smileypup #doginfluencers #doginfluencersofinstagram #dogblogger #instapups #dogpics #dogfluencer #influencerdog #petinfluencer #doginsta  #dailydogs #lifeoffleash

Here’s what owning these dog breeds says about you PART 2! 🐶

Like and comment for a part 3 ⤵️
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#pinchiddogfood #pinchipups #pinchi #aussiedogs #aussiedogsrule #aussiedogsrock #aussiedogsofinstagram #aussiedogsofinsta #pupsofinstagram #dogsofinstagram #dogsofaustralia #dogsofinsta #puppersofinstagram #aussiepuppies #australiandogs #dogsmiling #smileypup #doginfluencers #doginfluencersofinstagram #dogblogger #instapups #dogpics #dogfluencer #influencerdog #petinfluencer #doginsta #dailydogs #lifeoffleash
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Maintaining good dental health is crucial for your pup’s overall well-being. Here are five signs that may indicate your dog has poor dental health:

1️⃣ Bad Breath 
Persistent bad breath, often described as unusually foul or unpleasant, can be an early indicator of dental issues. It may suggest the presence of bacteria and plaque in your dog’s mouth.

2️⃣ Visible Tartar and Discoloration
Check your dog’s teeth regularly. If you notice a build-up of yellow or brown tartar on the teeth, especially near the gum line, it could be a sign of poor dental hygiene. Discoloration or dark spots on the teeth may also indicate problems.

3️⃣ Red or Swollen Gums
Healthy gums should be pink, not red or swollen. Inflammation in the gums, known as gingivitis, can be a sign of periodontal disease. 

4️⃣ Difficulty Eating or Chewing
If your dog shows signs of reluctance to eat, drops food while eating, or favours one side of the mouth, it could be an indication of dental discomfort or pain. 

5️⃣ Excessive Drooling
While some breeds naturally drool more than others, a sudden increase in drooling or the presence of stringy saliva can be a sign of oral discomfort. 

If you have any questions, please reach out to your local vet or visit the @greencrossvets website to learn more 🐾
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#pinchiddogfood #pinchipups #pinchi #dentalhealth #vetsofinstagram #australiandogs #dogsdental #dogsdentalhealth #petdentalhealth #petdentalhealthmonth #2024dentalhealth #petshealth #teefs #pupsteef #puppyteeth #dogteeth #snouts 
#healthydogfooddelivered #healthydog #dogtreatsforsale #healthydogsarehappydogs #healthydoglife #healthydogsofinstagram #dognutrition #healthydogs #healthydogfood #healthydogslife #healthydogisahappydog

Maintaining good dental health is crucial for your pup’s overall well-being. Here are five signs that may indicate your dog has poor dental health:

1️⃣ Bad Breath
Persistent bad breath, often described as unusually foul or unpleasant, can be an early indicator of dental issues. It may suggest the presence of bacteria and plaque in your dog’s mouth.

2️⃣ Visible Tartar and Discoloration
Check your dog’s teeth regularly. If you notice a build-up of yellow or brown tartar on the teeth, especially near the gum line, it could be a sign of poor dental hygiene. Discoloration or dark spots on the teeth may also indicate problems.

3️⃣ Red or Swollen Gums
Healthy gums should be pink, not red or swollen. Inflammation in the gums, known as gingivitis, can be a sign of periodontal disease.

4️⃣ Difficulty Eating or Chewing
If your dog shows signs of reluctance to eat, drops food while eating, or favours one side of the mouth, it could be an indication of dental discomfort or pain.

5️⃣ Excessive Drooling
While some breeds naturally drool more than others, a sudden increase in drooling or the presence of stringy saliva can be a sign of oral discomfort.

If you have any questions, please reach out to your local vet or visit the @greencrossvets website to learn more 🐾
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#pinchiddogfood #pinchipups #pinchi #dentalhealth #vetsofinstagram #australiandogs #dogsdental #dogsdentalhealth #petdentalhealth #petdentalhealthmonth #2024dentalhealth #petshealth #teefs #pupsteef #puppyteeth #dogteeth #snouts
#healthydogfooddelivered #healthydog #dogtreatsforsale #healthydogsarehappydogs #healthydoglife #healthydogsofinstagram #dognutrition #healthydogs #healthydogfood #healthydogslife #healthydogisahappydog
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